DHIRATANUTTDILOK, T.; PASUNON, P. Analysis of Service Quality of Taxi Passengers through Kano Model: Developing from Customer’s Perspective. Creative Business and Sustainability Journal, Bangkok, Thailand, v. 43, n. 3, p. 64–82, 2021. Disponível em: https://so01.tci-thaijo.org/index.php/CBSReview/article/view/250232. Acesso em: 2 sep. 2026.