SERIRUNGSUN, panet. Managing Internal Communication for Employee Engagement Towards Customer Satisfaction: A Case Study of a Thai Restaurant Chain. Creative Business and Sustainability Journal, Bangkok, Thailand, v. 40, n. 2, p. 146–178, 2018. Disponível em: https://so01.tci-thaijo.org/index.php/CBSReview/article/view/142093. Acesso em: 7 may. 2024.