ขันแก้ว จ. The Impact of Customer Relationship Management on Hotel performance: The Mediating Effect of Marketing Capability. Creative Business and Sustainability Journal, Bangkok, Thailand, v. 42, n. 4, p. 1–21, 2020. Disponível em: https://so01.tci-thaijo.org/index.php/CBSReview/article/view/244988. Acesso em: 3 may. 2024.