อุปพงษ์ กุลยา, and เตชเถกิง ภูษณิศา. 2019. “Social Media Customer Relationship Management Model Leading to the Creation of Financial Benefits of Business”. Creative Business and Sustainability Journal 41 (1). Bangkok, Thailand:33-53. https://so01.tci-thaijo.org/index.php/CBSReview/article/view/179661.