Dhiratanuttdilok, Tanutpats, and Prasopchai Pasunon. 2021. “Analysis of Service Quality of Taxi Passengers through Kano Model: Developing from Customer’s Perspective”. Creative Business and Sustainability Journal 43 (3). Bangkok, Thailand:64-82. https://so01.tci-thaijo.org/index.php/CBSReview/article/view/250232.