Dhiratanuttdilok, Tanutpats, and Prasopchai Pasunon. “Analysis of Service Quality of Taxi Passengers through Kano Model: Developing from Customer’s Perspective”. Creative Business and Sustainability Journal 43, no. 3 (September 15, 2021): 64–82. Accessed May 5, 2024. https://so01.tci-thaijo.org/index.php/CBSReview/article/view/250232.