Fan, Z., and K. . Jarinto. “TAOBAO, THE MARKETING PROBLEM AND RECOMMENDATIONS FOR IMPROVING CUSTOMER SATISFACTION”. RMUTT GLOBAL BUSINESS ACCOUNTING AND FINANCE REVIEW, vol. 2, no. 1, Apr. 2018, pp. 57-68, https://so01.tci-thaijo.org/index.php/GBAFR/article/view/253146.