JANKINGTHONG, W.; WUTTI, M. Factors Affecting Customer Loyalty of Centara Hotel Hat Yai. Hatyai Academic Journal, ฺSongkhla, Thailand, v. 19, n. 1, p. 113–129, 2021. Disponível em: https://so01.tci-thaijo.org/index.php/HatyaiAcademicJournal/article/view/222840. Acesso em: 11 dec. 2025.