@article{Ngotngamwong_2018, title={An Exploration into the World of Secretaries and Administrative Assistants}, volume={10}, url={https://so01.tci-thaijo.org/index.php/bahcuojs/article/view/162230}, abstractNote={<p>Secretaries and Administrative Assistants play significant roles in each and every<br>organization. Despite the general stereotype of their professions, one can never fully<br>understand the extent of their work, particularly so when technology and time have<br>transformed their roles over the past decades. This explorative qualitative study, attempted to<br>dig a little deeper into the professional lives of ten secretaries and administrative assistants<br>through in-depth interviews from different industries. Out of the ten participants, up to 90%<br>were female, with only 10% represented by the male gender. Services were rendered to top<br>management, and contacts were made both internally and externally to accomplish task<br>assignments. The majority performed secretarial duties while 20% were involved in other<br>non-secretarial duties as well. Most secretaries enjoyed their work and expressed three areas<br>in which they enjoyed and least enjoyed in their careers, as well as challenges encountered<br>on the job. The enjoyment included working with nice bosses, the contacts made, and being<br>entrusted decision-making. They were however, unhappy with the negative perceptions<br>people had of them, working with jerks, and work pressures. Although the majority were<br>satisfied with their jobs, up to 40% stated that they would like to move to other professions<br>if given the opportunity.</p>}, number={2}, journal={Business Review Journal}, author={Ngotngamwong, Rachaniphorn}, year={2018}, month={Dec.}, pages={23–38} }