TY - JOUR AU - ชอบทำดี, ญาดา AU - พสุนนท์, ประสพชัย PY - 2016/12/23 Y2 - 2024/03/28 TI - A Study of Student Satisfaction Toward The Academic and Registration Division Perform: The Case of Rajamangala University of Technology Tawan-ok Chakrabongse Bhuvanarth Campus JF - Business Review Journal JA - bus. rev. j. VL - 8 IS - 2 SE - Research Articles DO - UR - https://so01.tci-thaijo.org/index.php/bahcuojs/article/view/125123 SP - 35-48 AB - <p><span class="fontstyle0">The objectives of this study were study the satisfaction levels of service in work operation of the academic and registration division and were study student satisfaction with the performance of the academic and registration division. The sample in this study was regular students in Rajamangala University of Technology Tawan-ok Chakrabongse Bhuvanarth Campus who have used the service of the academic and registration division between December 1</span><span class="fontstyle0" style="font-size: 10pt;">st </span><span class="fontstyle0">- December 26</span><span class="fontstyle0" style="font-size: 10pt;">th</span><span class="fontstyle0">, 2014 on Monday - Friday 09.00 - 16.00 a total of 199 people. The instruments used statistical analysis was descriptive statistics consist of frequency, percentage, mean and standard deviation. And inferential statistics using Backward Multiple Regression Analysis to predict student satisfaction factors affecting the performance of the academic and registration division. The results showed that students were satisfied with the service personnel, the convenience side of the property, in building the confidence of the customers and the equality was moderate. The human service providers in customer satisfaction at a low level. The student satisfaction with the<br>performance of the academic and registration division. Found that the level of satisfaction of personnel, satisfaction level of convenience, satisfaction level of the property, satisfaction level of human service providers and the level of satisfaction in building the confidence of<br>the customers. The results show that there are quite satisfied. The coefficient of determination (R</span><sup><span class="fontstyle0" style="font-size: 10pt;">2</span><span class="fontstyle0">) </span></sup><span class="fontstyle0">was 84% could be described as a model to calculate the value was close </span><span class="fontstyle0">to the very observant. And the coefficient of determination adjusted (Adjusted R</span><span style="font-size: 10pt;"><sup><span class="fontstyle0">2</span></sup></span><span class="fontstyle0">) which means that the R</span><span style="font-size: 10pt;"><sup><span class="fontstyle0">2 </span></sup></span><span class="fontstyle0">modifications to suit was 83.5%.</span> </p> ER -