TY - JOUR AU - ศรีวงษ์, เจวดี AU - ชะมารัมย์, สุรศักดิ์ PY - 2018/09/10 Y2 - 2024/03/29 TI - The Success of Building a Service Excellence of Area Revenue Branch Offices in Roi Et Province JF - Business Review Journal JA - bus. rev. j. VL - 10 IS - 1 SE - Research Articles DO - UR - https://so01.tci-thaijo.org/index.php/bahcuojs/article/view/144837 SP - 25-38 AB - <p>The purposes of this research were to study; the successful level, factors affecting<br>the success, and the recommendations for better building a service excellence of Area<br>Revenue Branch Offices in Roi Et province. The sample was 59 officials, determining<br>sample size using Krejcie and Morgan table. The instrument was a questionnaire. Statistical<br>tools were percentage, mean, standard deviation, and stepwise multiple regression. The<br>research main findings revealed that; the successful level of building a service excellence<br>was higher than 70% at 0.05 level of statistical significance, factors affecting the success of<br>building a service excellence was information, service officers, types of service, and people<br>participation, which could totally explain the dependent variables at 81.00 (<img title="R^{2}" src="https://latex.codecogs.com/gif.latex?R^{2}"> = 0.810) with<br>0.05 level of statistical significance, and the recommendations for better building a service<br>excellence included: funding for the agency’s office building and allocating sufficient staffs<br>and services.</p> ER -