Shibasaki, A., and J. Rahothan. “Impact of Banking Services, Digital Transformation, and Covid-19 Pandemic on Customer Satisfaction and Loyalty in EEC, Thailand”. Business Administration and Management Journal Review, vol. 17, no. 1, June 2025, pp. 201-20, https://so01.tci-thaijo.org/index.php/bahcuojs/article/view/273343.