Sinsup K, Vongsaroj R. Determinants of Supply Related to Negative Word of Mouth in Hotel Industry. bus. rev. j. [internet]. 2023 Jun. 26 [cited 2025 Dec. 24];15(1):165-81. available from: https://so01.tci-thaijo.org/index.php/bahcuojs/article/view/242262