TANADTANUSILP , P. . .; VANNAVANIT , Y. . . Service Recovery Strategies for Satisfaction in Thai Tourists Experiencing Service Failures Caused by Hostels. Dusit Thani College Journal, [S. l.], v. 13, n. 1, p. 155–167, 2020. Disponível em: https://so01.tci-thaijo.org/index.php/journaldtc/article/view/241010. Acesso em: 6 may. 2024.