PACHARASATHIEN, P. . .; YOELAO, D. Theoretical Test of A Five-Factor Theory of Personality and Positive Psychological Capital influencing the Service Behavior of Hotel Staff and the Development of a Behavior Development Manual. Dusit Thani College Journal, [S. l.], v. 14, n. 2, p. 610–628, 2020. Disponível em: Acesso em: 27 may. 2024.