Pimlabhat Na Wichai พ. ณ., and Atchareeya Saknarong, อ. ศ. “The Service Marketing Mix and Customer Experience Management Related to Customer Satisfaction and Customer Loyalty of Grande Centre Point Hotels Group”. Dusit Thani College Journal, vol. 11, no. 2, Apr. 2018, pp. 68-90, https://so01.tci-thaijo.org/index.php/journaldtc/article/view/119875.