ดาวเรือง ศ. . . Application of cause and effect charts to find the cause of service problems of Siam Technique . SSKRU Research and Development Journal, [S. l.], v. 6, n. 1, p. 22–38, 2020. Disponível em: https://so01.tci-thaijo.org/index.php/sskru-resarch/article/view/243581. Acesso em: 5 mar. 2024.