Factors Influencing the Competency in Educational Service Operations of Support Staff at Khon Kaen University.

Abstract

The objectives of this research were: 1) to study the organizational factors of support personnel in the academic services sector at Khon Kaen University, and 2) to analyze the factors influencing job performance in academic services among support personnel at Khon Kaen University. The population studied consisted of university employees and temporary staff working in educational services at Khon Kaen University during the 2024 fiscal year, totaling 247 individuals. The researcher used the entire population as the study sample. This was a quantitative research study, and data were collected using a closed-ended questionnaire. Descriptive statistics were employed to calculate the mean and standard deviation. Pearson's correlation coefficient was used to examine relationships between variables, while multiple linear regression analysis was applied to identify factors influencing job performance competency. The findings revealed that the overall level of organizational factors among educational service support personnel at Khon Kaen University was high. All variables showed a statistically significant correlation with job performance competency in educational services at the 0.05 level. Six variables were found to have a positive influence on performance competency: age, job position level, work experience, organizational culture, organizational commitment, and avoidance of silo working.