Development and Promotion of Competency of Personnel of the Muang Kao Subdistrict Municipality Office to support the Bureaucratic System 4.0

Abstract

The objectives of this research were to study the level of competency of the personnel of the Muang Kao Sub-District Municipality Office to support bureaucracy 4.0 and to study the guidelines for the development and promotion of the competence of the personnel of the Muang Kao Sub-District Municipality Office to support the government 4.0 system. It is a quantitative research collecting data from the group. A sample of 130 people with a questionnaire showed that 120 people, representing 92.31%, were recovered. The results were analyzed using frequency, percentage, mean, and standard deviation. The results of the research found that:

1. Most of the respondents were female, aged 41–50 years, municipal workers, graduated with a bachelor's degree, and had a working period of 6–10 years.
2. The competency of personnel of the Muang Kao Sub-district Municipality Office according to the characteristics of the bureaucratic system 4.0 consisted of 3 aspects: 1) an open and connected government; 2) a citizen-centric government; and 3) an intelligent and high-performing government. The overall performance is based on the characteristics of bureaucracy 4.0, which was at the highest level of 4.43, with a standard deviation of 0.52. When considering each aspect, it was found that it was a citizen-centric government. The personnel competency level is at the highest level. The mean was 4.46 with a standard deviation of 0.54, followed by open and connected government. The mean is 4.43, the standard deviation is 0.55, and the least is smart and high-performance government. The mean was 4.41, the standard deviation was 0.46.
3. The competency of the personnel of the Muang Kao Subdistrict Municipality Office consists of five aspects: 1) focusing on success; 2) exceptional service; 3) gaining knowledge in a specific field; 4) upholding righteousness and ethics; 5) working as a team, it was found that the overall average of personnel's competency was at the highest level of 4.52 with a standard deviation of 0.51 when considering each aspect. The highest level was in adhering to righteousness and ethics. The mean was 4.67, with a standard deviation of 0.48, followed by teamwork. The mean was 4.57, the standard deviation was 0.50, and the least was the accumulation of expertise in one occupation. The mean was 4.39 and the standard deviation was 0.57.
4. Guidelines for the development and promotion of personnel competency is training according to the line, increasing knowledge, skills, good attitude, morals, and ethics to be applied to work effectively.

Keyword: Development, Competency, Bureaucracy System 4.0