ONLINE KNOWLEDGE MANAGEMENT MODEL (APPICATION) OF THE REVENUE DEPARTMENT REGION 6

Abstract

The objectives of this research were (1) to study the current knowledge management problems of the Revenue Department, Region 6, (2) to create knowledge management model through the online system (APPICATION) of the Revenue Department, Region 6, and (3) to assess the knowledge management model through the online system (APPLICATION) of the Revenue Department, Region 6 Is a research in the form of research and development has 3 stages.Stage 1: Study the current knowledge management problems of the Revenue Department, Region 6 population, namely government officials, Regional Revenue Office 6, level of expertise and special expertise, 84 persons Research tools are open-ended interviews and closed-end questionnaires.  Stage 2 Create an online knowledge management model (APPLICATION) According to the conceptual framework of knowledge management theory and model evaluation by 3 groups of experts Is a specialist in legal technology and human resource development. Stage 3 Assess the knowledge management model through the online system (APPLICATION and evaluate the satisfaction. Research results can be summarized as follows:
1. The current knowledge management problems of government officials, Regional Revenue Office 6 found that  1.1 Knowledge seeking  most have researched themselves from documents or operating manuals.            1.2 Knowledge creation  most of them have learned exchange. From monthly meetings in each segment 1.3 Collecting knowledge most of the data is stored on the computer and in their own flash drive. 1.4 Analysis and screening  most of them have tried to use computers to help analyze information from the work system. And use the data to process or scrutinize as accurately as possible before using. 1.5 Transfer and dissemination of knowledge or exchange of knowledge most have a workshop in group training. 1.6 Applying or applying knowledge from training to self-development.
2. Online knowledge management model (APPLICATION) of the Revenue Department, Region 6. There are 6 elements as follows: (1) Knowledge seeking (2) Knowledge building (3) Knowledge storage (4) Analysis and screening of knowledge (5) Knowledge transfer and dissemination of knowledge or exchange Knowledge (6) Application or use of knowledge
3. Evaluation results of the knowledge management model through the online system (APPLICATION) of the Revenue Department, Region 6 Satisfaction assessment results with the online knowledge management model (APPLICATION) found that it is at a high level. Both knowledge management and the use of knowledge management systems