QUEUING SYSTEM MODEL TO INCREASE PERFORMANCE EFFICIENCY: A CASE STUDY OF NOKSCOOT AIRLINES AT DON MUEANG AIRPORT
Keywords:
Queuing system, Check-in, Queuing, NokScoot Airlines, Donmuang AirportAbstract
The purpose of this research was to analyze the queuing system at check in counter of NokScoot Airlines, Don Mueang Airport to indicate the optimal severs for every flight by recording the total number of passengers who check-in at the counter in December in 7 days for every route. The 300 samples were collected by accidental sampling. The results showed that the distribution of number of customers is Poisson with average arrival rate of 0.719 persons per five minutes. The results obtained from independent simulations and the studies for efficiency comparison of four systems with the average wait time, the average customers in line concluded that the optimum of server unit was number four multiple channel – multiple phase with average 3.90 persons per five minutes at the significance level of .05.
References
Badarn branch. Bachelor of Science. Faculty of Science, Khon Kaen University. (in Thai)
Chaoprasert, C. (2006). Marketing Management. Bangkok: SE-Education. (in Thai)
Jittangwattana, B. (2005). Transportation for Tourism Industry. Bangkok: Dharmasarn Printing.
(in Thai)
Moonvong, T. (2010). Bangkok Business. Retrieved May15, 2017, from
http://www.bangkokbiznews.com. (in Thai)
Naewpraneet, P. & Sumsrisuwan, R. (2013). The study of queuing system with queuing theory :
A case study of the dental clinic, Faculty of Dentistry, Khon Kaen University. Bachelor of Science. Faculty of Science, Khon Kaen University. (in Thai)
Pattamarat, V. (2002). Analysis of queuing system for customer service at The Post Office.
Master of Science. Faculty of Science, Kasetsart University. (in Thai)
Sangsuwan, T., Pongyeela, A., Yamniyom, A., Thamcharoen, Y., & Fupongsiripan, Y. (2004).
Marketing Management. Bangkok: Pearson Education Indochina. (in Thai)
Serirat, S., Raksitanont, P., Serirat, S. & Patavanich, A. (1998). Marketing Strategy and Marketing
Administration. Bangkok: Theera film and Scitex. (in Thai)
Thamma, N., Vongbangpho, P., Thamprateep, P., Srianurakvong, S., Ngamjanpli, S., &
Ngamjanpli, W. (2009). Marketing Management. Bangkok: McGraw-Hill. (in Thai)
Waraphak, M. (2009). Operation Research. Bangkok: Chulalongkorn University. (in Thai)
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2022 Academic Journal Phranakhon Rajabhat University
This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
"บทความวิชาการในวารสารฉบับนี้ ถือเป็นความรับผิดชอบของผู้เขียนเท่านั้น"
สงวนลิขสิทธิ์ตามพระราชบัญญัติลิขสิทธิ์
