QUEUING SYSTEM MODEL TO INCREASE PERFORMANCE EFFICIENCY: A CASE STUDY OF NOKSCOOT AIRLINES AT DON MUEANG AIRPORT

Authors

  • Tiphaphan Pimphaphan 081-8507383

Keywords:

Queuing system, Check-in, Queuing, NokScoot Airlines, Donmuang Airport

Abstract

The purpose of this research was to analyze the queuing system at check in counter of NokScoot Airlines, Don Mueang Airport to indicate the optimal severs for every flight by recording the total number of passengers who check-in at the counter in December in 7 days for every route. The 300 samples were collected by accidental sampling. The results showed that the distribution of number of customers is Poisson with average arrival rate of 0.719 persons per five minutes. The results obtained from independent simulations and the studies for efficiency comparison of four systems with the average wait time, the average customers in line concluded that the optimum of server unit was number four multiple channel – multiple phase with average 3.90 persons per five minutes at the significance level of .05.

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Published

2022-06-28

How to Cite

Pimphaphan, T. (2022). QUEUING SYSTEM MODEL TO INCREASE PERFORMANCE EFFICIENCY: A CASE STUDY OF NOKSCOOT AIRLINES AT DON MUEANG AIRPORT. Academic Journal Phranakhon Rajabhat University, 13(1), 193–208. Retrieved from https://so01.tci-thaijo.org/index.php/AJPU/article/view/191559

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Section

บทความวิจัย (Research Article)