BURNOUT PHENOMENAL: UNMASKING THE STRUGGLES OF EVENT AND MICE PROFESSIONAL

Authors

  • Napasorn Palawasu School of Communication Arts, Bangkok University

Keywords:

Event and MICE professionals, burnout, fatigue, occupational toughness, Burnout Prevention

Abstract

Fatigue and burnout have long been recognized as pervasive issues across various occupations, including event management. This study aims to explore the concepts of fatigue and burnout specifically in the context of event professionals, examining their root causes, observable symptoms, and potential interventions for effective resolution. The paper endeavors to comprehensively review existing scholarly literature on this topic by thoroughly analyzing multiple studies that delve into these matters. The study results highlight the progressive nature of exhaustion as a precursor to burnout. It is evident that exhaustion can be triggered by specific incidents or prolonged work-related factors, leading to significant stress. Conversely, burnout manifests suddenly and negatively affects individuals' overall well-being and occupational effectiveness. The causes of fatigue and burnout in event professionals can be attributed to the demanding aspects of their work, including long hours, high-pressure environments, tight deadlines, and constant multitasking. In addition to these work-related factors, personal characteristics along with coping strategies also influence an individual's susceptibility to experiencing fatigue and burnout.

References

Ahola, K., Toppinen-Tanner, S., & Seppänen, J. (2017). Interventions to alleviate burnout symptoms and to support return to work among employees with burnout: Systematic review and meta-analysis. Burnout research, 4, 1-11.

Asensio-Martínez, Á., Leiter, M. P., Gascón, S., Gumuchian, S., Masluk, B., Herrera-Mercadal, P., . . . García-Campayo, J. (2019). Value congruence, control, sense of community and demands as determinants of burnout syndrome among hospitality workers. International Journal of Occupational Safety and Ergonomics, 25(2), 287-295. doi: 10.1080/10803548.2017.1367558

Ayachit, M., & Chitta, S. (2022). A systematic review of Burnout studies from the Hospitality literature. Journal of Hospitality Marketing & Management, 31(2), 125-144. doi: 10.1080/19368623.2021.1957743

Ayşegül, A., & Erkan, M. (2018). The effects of quality of work life on burnout syndrome: A study on hospitality industry. Journal of Tourismology, 4(1), 35-53. doi: 10.26650/jot.2018.4.1.0006

Bakker, A. B., Demerouti, E., & Sanz-Vergel, A. I. (2014). Burnout and Work Engagement: The JD–R Approach. Annual Review of Organizational Psychology and Organizational Behavior, 1(1), 389–411.

https://doi.org/10.1146/annurev-orgpsych-031413-091235

Barello, S., Palamenghi, L., & Graffigna, G. (2020). Stressors and resources for healthcare professionals during the Covid-19 pandemic: lesson learned from Italy. Frontiers in psychology, 11, 2179. doi: /10.3389/fpsyg.2020.02179

Bartošíková, I. (2000). Kapitoly z psychologie pro zdravotnické pracovníky: Institut pro další vzdělávání pracovníků ve zdravotnictví.

Bermejo-Casado, I., de Quevedo, G. C. G., & Sánchez-Bayón, A. (2017). Stress and burnout syndrome in event management in the communication agencies business. Revista Latina de Comunicación Social(72), 1394-1417. doi: 10.4185/RLCS-2017-1225-75en

Boet, S., Etherington, C., Dion, P.-M., Desjardins, C., Kaur, M., Ly, V., . . . Sriharan, A. (2023). Impact of coaching on physician wellness: A systematic review. Plos one, 18(2), e0281406. doi: 10.1371/journal.pone.0281406

Brudnik-Dąbrowska, M., & Noworol, C. (2021). Coping with stress and burnout in the physical education teaching profession. Journal for Perspectives of Economic Political and Social Integration, 27(1). doi: 10.18290/pepsi-2021-0002

Cabanas, S., Proença, T., & Carozzo-Todaro, M. (2020). Pay for individual performance: Aiding or harming sustainable intrinsic motivation? Sustainability, 12(16), 6322. doi: 10.3390/su12166322

Dal, S., & Malkoc, N. (2020). The Effects of Work Exclusion on Work Alienation and Collegaue Support on Private Sport Enterprises Trainers. International Online Journal of Educational Sciences, 12(3). doi: 10.15345/iojes.2020.03.020

De Beer, L. T., Schaufeli, W. B., De Witte, H., Hakanen, J. J., Shimazu, A., Glaser, J., . . . Rudnev, M. (2020). Measurement invariance of the Burnout Assessment Tool (BAT) across seven cross-national representative samples. International journal of environmental research and public health, 17(15), 5604. doi: 10.3390/ijerph17155604

Demerouti, E., Bakker, A. B., Peeters, M. C., & Breevaart, K. (2021). New directions in burnout research. European Journal of Work and Organizational Psychology, 30(5), 686-691. doi: 10.1080/1359432X.2021.1979962

Edú-Valsania, S., Laguía, A., & Moriano, J. A. (2022). Burnout: A Review of Theory and Measurement. International Journal of Environmental Research and Public Health, 19(3), 1780. https://doi.org/10.3390/ijerph19031780

Kim, H. J., Shin, K. H., & Umbreit, W. T. (2007). Hotel job burnout: The role of personality characteristics. International journal of hospitality management, 26(2), 421-434. doi: 10.1016/j.ijhm.2006.03.006

Koyuncu, A., Serra, E., YILDIZ, M. İ., Kaymaz, Ö., Akbaş, E. S., Gedikli, B., & YILDIZ, A. N. (2021). Working conditions and burnout syndrome in private bank branch employees in Ankara, Turkey. Journal of Surgery and Medicine, 5(1), 1-7. doi: 10.28982/josam.755795

Lim, E. J., & Son, C. G. (2022). Comparison of assessment scores for fatigue between multidimensional fatigue inventory (MFI-K) and modified chalder fatigue scale (mKCFQ). Journal of Translational Medicine, 20(1). https://doi.org/10.1186/s12967-021-03219-0

Lheureux, F., Truchot, D., Borteyrou, X., & Rascle, N. (2017). The Maslach Burnout Inventory–Human Services Survey (MBI-HSS): factor structure, wording effect and psychometric qualities of known problematic items. Le travail humain, 80(2), 161-186. doi: 10.3917/th.802.0161

Makasheva, N. P., Gromova, A. S., Ishtunov, S. A., Burykhin, B. S., & Makasheva, Y. S. (2016). The problem of professional burnout in stress management. doi: 0.1051/shsconf/20162801132

Manivannan, J., Loganathan, S., Kamalanabhan, T., & Kalidindi, S. N. (2022). Investigating the relationship between occupational stress and work-life balance among Indian construction professionals. Construction Economics and Building, 22(2), 27-51. doi: 10.3316/informit.715127768860372

Maricuţoiu, L. P., Sava, F. A., & Butta, O. (2016). The effectiveness of controlled interventions on employees’ burnout: A meta‐analysis. Journal of Occupational and Organizational Psychology, 89(1), 1-27. doi: 10.1111/joop.12099

Martínez-Íñigo, D., Mercado, F., & Totterdell, P. (2015). Using interpersonal affect regulation in simulated healthcare consultations: an experimental investigation of self-control resource depletion. Frontiers in psychology, 6, 1485. doi: 10.3389/fpsyg.2015.01485

Maslach, C., Schaufeli, W. B., & Leiter, M. P. (2001). Job Burnout. Annual Review of Psychology, 52(1), 397-422. doi: 10.1146/annurev.psych.52.1.397

Montero-Marín, J., García-Campayo, J., Mera, D. M., & del Hoyo, Y. L. (2009). A new definition of burnout syndrome based on Farber's proposal. Journal of Occupational Medicine and Toxicology, 4(1), 31. doi: 10.1186/1745-6673-4-31

Nadia, M. A., & Hassnah, W. (2019). Human capital issues in Malaysian MICE industry from the expert's perspective. Journal of Tourism, Hospitality and Culinary Arts, 11(1), 82-100. doi: 10.1016/j.burn.2017.02.001

Oktavio, A., & Kaihatu, T. S. (2020). Implication of future time perspective and hope on the continuance commitment of hotel employees. Jurnal Economia, 16(2), 161-172. doi: 10.21831/economia.v16i2.29711

Özel, E., & Hacıoğlu, Ü. (2021). Examining the relationship between burnout and job satisfaction of flight crew: An analysis on the critical fatigue risk factors in the aviation industry. International Journal of Business Ecosystem & Strategy, 3(1), 1-20. doi: 10.36096/ijbes.v3i1.246

Riethof, N., & Bob, P. (2019). Burnout Syndrome and Logotherapy: Logotherapy as Useful Conceptual Framework for Explanation and Prevention of Burnout. Frontiers in Psychiatry, 10. doi: 10.3389/fpsyt.2019.00382

Schmidt, M., & Hansson, E. (2018). Doctoral students’ well-being: A literature review. International journal of qualitative studies on health and well-being, 13(1), 1508171. doi: 10.1080/17482631.2018.1508171

Schutte, N., Toppinen, S., Kalimo, R., & Schaufeli, W. (2000). The factorial validity of the Maslach Burnout Inventory-General Survey (MBI-GS) across occupational groups and nations. Journal of Occupational and Organizational Psychology, 73(1), 53-66. doi: 10.1348/096317900166877

Shin, Y.-C., Kim, S. M., Kim, H., Min, K. J., Yoo, S.-K., Kim, E.-J., & Jeon, S. W. (2019). Resilience as a Protective Factor for Depressive Mood and Anxiety among Korean Employees. jkms, 34(27), 0-0. doi: 10.3346/jkms.2019.34.e188

Soyler, S., Gokalp, Y., Sahin, S. K., & Yigit, P. (2019). Effect of internal & external motivation and Burnout levels of nurses on work performances. International Journal of Business Ecosystem & Strategy (2687-2293), 1(1), 63–69. https://doi.org/10.36096/ijbes.v1i1.108

Tetrick, L. E., & Winslow, C. J. (2015). Workplace Stress Management Interventions and Health Promotion. Annual Review of Organizational Psychology and Organizational Behavior, 2(1), 583-603. doi: 10.1146/annurev-orgpsych-032414-111341

Vagaeva, O., Efremkina, I., Liksina, E., Liusev, V., & Osipova, N. (2021). The subjective view of teachers: the connection between emotional burnout and the quality of the educational process. SHS Web Conf., 98, 01022.

Vitorino, M. F., Rodrigues, M. d. S. D., Evangelista, C. B., Guimarães, K. S. d. L., Batista, J. B. V., Fonsêca, A. G. S. d., . . . Melo, F. M. d. A. B. (2018). Síndrome de Burnout: conhecimento da equipe de enfermagem neonatal. Rev. enferm. UFPE on line, 12(9), 2308-2314. doi: 10.5205/1981-8963-v12i9a234632p2308-2314-2018

Yan, E., Ng, H. K. L., Lai, D. W. L., & Lee, V. W. P. (2022). Physical, psychological and pandemic fatigue in the fourth wave of COVID-19 outbreak in Hong Kong: population-based, cross-sectional study. BMJ Open, 12(12), e062609. doi: 10.1136/bmjopen-2022-062609

de Simoni, & Dias. (2021). as citeture Review on Factors that Impact Burnout Syndrome. International Journal of Health and Psychology Research, 9(1), 1–17. https://papers.ssrn.com/sol3/papers.cfm?abstract_id=3791460

Zhu, Q., & Li, T. (2018). An Empirical Study of the Relationship between Challenge Stressor, Hindrance Stressor and Job Burnout. Proceedings of the 2nd International Conference on Culture, Education and Economic Development of Modern Society (ICCESE 2018). https://doi.org/10.2991/iccese-18.2018.279

Downloads

Published

2024-06-18

How to Cite

Palawasu, N. (2024). BURNOUT PHENOMENAL: UNMASKING THE STRUGGLES OF EVENT AND MICE PROFESSIONAL. Academic Journal Phranakhon Rajabhat University, 15(1), 222–236. Retrieved from https://so01.tci-thaijo.org/index.php/AJPU/article/view/270583

Issue

Section

บทความวิชาการ (Article)