THE USE OF ARTIFICIAL INTELLIGENCE TECHNOLOGY IN THAI GOVERNMENT AGENCIES

Abstract

This article examines the application of artificial intelligence technology in Thai government agencies. This study aims to analyze 1) the application patterns of artificial intelligence technology in government agencies and 2) the problems and obstacles in implementing artificial intelligence technology in government agencies. This study will utilize a document analysis approach, drawing from research papers, government agency documents, and academic articles both domestically and internationally related to the application of artificial intelligence technology in government agencies. The study found that, 1) The patterns of artificial intelligence technology adoption in government agencies are 7 formats as follows 1. Robotics 2. Expert analysis 3. Natural language processing 4. Machine learning 5. Computer Vision. 6. Planning 7. Speech Recognition 2) The problems and obstacles in implementing artificial intelligence technology in Thai government agencies are as follows: 1. Legal aspects Thailand does not yet have specific laws regarding artificial intelligence. 2. In terms of personnel, government officials lack knowledge, abilities, and skills in artificial intelligence technology. 3. In terms of budget, government budgets are limited. 4. Regarding public trust, the public is concerned about the security