The Impact of Job Satisfaction on Employee Loyalty: The Case of 3MB Company, Ltd.
Keywords:Job Satisfaction, Staff Loyalty, 3MB Co., Ltd
This qualitative research aimed to explain 3MB staff’s organizational behaviors in terms of their satisfaction and loyalty to the company. The research tools included in-depth interviews and focus group. Data were obtained from the interviews of 20 out of 100 3MB staff and administrators. It was found that most staff were not satisfied with their work but had no other choices of better work. There were no clear results from the eight factors, consisting of working environment, compensation, work itself, responsibility, achievement, growth, recognition, and advancement. Moreover, there was no clear difference in satisfaction between Office and Production staff. Most staff are most likely to resign if they receive a better job opportunity. The research result would be useful for the strategy, policy, and personnel development of 3MB to make it a standard workplace.
MB Co. Ltd. ERP Retrieved from www.3mb.asia/
Akerlof, G.A., Rose, A.K. and Yellen, J.L. (1988). “Job switching and job satisfaction in the US labour market”, Brooking Papers on Economic Activity, Vol. 2 No. 2, pp. 495-582.
Becker, T.E., Randal, D.M. and Riegel, C.D. (1995). “The multidimensional view of commitment and theory of reasoned action: a comparative evaluation”, Journal of Management, Vol. 21 No. 4, pp. 617-38.
Chen, C. (2006), “Job satisfaction, organizational commitment, and flight attendants’ turnover intentions: a note”, Journal of Air Transport Management, Vol. 12, pp. 274-6.
Clark, A.E., Georgellis, Y. and Sanfey, P. (1998). “Job satisfaction, wage changes, and quits”, Research in Labour Economics, Vol. 17, pp. 95-121.
Drummond, R.J. and Stoddard, A. (1991). “Job satisfaction and work values”, Pychological Reports, Vol. 69, pp. 1116-18.
Fletcher, C. and Williams, R. (1996). “Performance management, job satisfaction and organizational commitment”, British Journal of Management, Vol. 7 No. 2, pp. 169-79.
Freeman, R.N. (1978). “Job satisfaction as an economic variable”, American Economic Review, Vol. 68 No. 2, pp. 135-141.
Herzberg, F., Mausner, B., & Snyderman, B. B. (1959). The motivation to work (2nd ed.). New York: John Wiley & Sons.
Kristensen, N. and Westergard-Nielsen, N. (2004). “Does low job satisfaction lead to job mobility?”, Institute for the Study of Labor, Discussion Paper No. 1026, (IZA), Bonn.
Lévy-Garboua, L., Montmarquette, C. and Simonnet, V. (2007). “Job satisfaction and quits: theory and evidence from the german socioeconomic panel”, Labour Economics, Vol. 14 No. 2, pp. 251-268.
Lipiec, J. (2001). Human resources management perspectives at the turn of the century. Public Personnel Management, 30, 137-146.
Locke, E. (1976). “The nature and causes of job satisfaction”, in Dunnette, M. (Ed.), Handbook of Industrial and Organizational Psychology, Rand McNally, Chicago, IL, pp. 1297-349.
Prasongsilpakul, J. (2004). Motivation, behavior, and loyalty of Kasikornbank employees (system field). Master’s thesis, School of Business Administration, Srinakharinwirot University.
Ramlall, S. (2004). A review of employee motivation theories and their implications for employee retention within organizations. Journal of American Academy of Business, 5(1), 52-63.
Spector, P. (1997). Satisfaction: Application, Assessment, Causes and Consequences, Sage, London.
Supap, S. (1993). Social and Thai Culture: Value, Family, Religions, Tradition. Bangkok: Thaiwattanapanich.
Tansel, A. & Gazîoğlu, S. (2014). Management-employee relations, firm size and job satisfaction", International Journal of Manpower, Vol. 35 Issue: 8, pp.1260-1275, https://doi.org/10.1108/ IJM-09-2014-0179
Turkyilmaz, A., Akman, G., Ozkan, C., & Pastuszak, Z., (2011) "Empirical study of public sector employee loyalty and satisfaction", Industrial Management & Data Systems, Vol. 111 Issue: 5, pp.675-696, https://doi.org/10.1108/02635571111137250