Relationship between Total Quality Management Principles, Basic Quality of Working Life and Work Performance Efficiency


  • Apiwat Krommuang Faculty Administration and Management: (FAM), KMITL


Total quality management, Basic quality of working life, Work performance efficiency, Structural equation modeling


      This study has an objective to examine which total quality management principles and basic quality of working life affected employee’s work performance efficiency of Thai employee and dynamics of the relationship between them. Total quality management principles could help a business organization thrive in an increasingly business competitive and stimulate the generation of continuous Organizational improvement. Based on a comprehensive literature review, this study identified total quality management that encouraged basic quality of working life and improved employee working performance. The variables of basic quality of working life were intervening latent variables in the relationship. The sample group was comprised of 391 full-time employees from a total of 32 industrial companies of which has been ISO 9000 certified. Structural equation modeling (SEM) was used to analyse results. Results showed that total quality management principles had not a direct effected on the employee’s work performance efficiency but had an indirect positive effected on the employee’s work performance efficiency through significant development of basic quality of working life.


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How to Cite

Krommuang, A. . (2021). Relationship between Total Quality Management Principles, Basic Quality of Working Life and Work Performance Efficiency. Business Administration and Management Journal Review, 13(2), 7–25. Retrieved from



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