Total Quality Management Practices to Improve Productivity in the Production Oriented Organization

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Udomsak Chomsuk
Somboon Saraphat


The total quality management is one concept that helps increase productivity in 7 factors, technology and continuous improvement, labours, speed, quality, customer satisfaction, costs of quality, and financial aspects, which are the forms of input and output, and using performance measurement system incorporating both financial and non-financial performance measures. The purpose of this study is to review the research of total quality management applied to improve productivity in the production oriented organization. The cause and effect relationships showed the factors that are leading and lagging indicators in accordance with the principle of performance measurement leading to the benefit of developing higher efficiency and effectiveness.


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