Application of cause and effect charts to find the cause of service problems of Siam Technique

Abstract

In this article, the objective is to find the shortcomings and the impact of the service of Siam Technique and the actual needs of customers who use the service by applying the Cause and Effect Diagram in the analysis. Identify the cause of the problem that the customer needs and use the Failure Mode Effective Analysis (FMEA) technique to assess the risk score in the process and procedure. job In this paper, studies have been conducted, beginning with the study of the process steps currently being performed. Then analyze the risk value of the problem by using the fault analysis and the impact. And use the Pareto chat chart to prioritize and select high-risk processes to improve and prevent operational disruptions. The analysis shows that the real needs of customers are Dissatisfied with value for use There are 4 steps in the risk index numbers and defects, which are C11 steps, 64 risk score levels, followed by C8 risk rating 48, and C6, C9 risk level equal. At 36 points