The Service Quality of the Library Sisaket Rajabhat University

Abstract

This research is focused on quantity research and its purposes are (1) to study quality of service in the library of Sisaket Rajabhat University (2) to compare states of opinion in
the quality (3) to study guidance for the service in the library of Sisaket Rajabhat University

The number of research population is 9,738 persons from fulltime undergraduate students, teachers and offices of Sisaket Rajabhat University and the sample is 657 persons. Subsequently, it is compared by the ratio of states and only specified for library users by accidental questionnaire. The rating scale comprises 1) reliable 2) responding of requirement 3) capability of service provider 4) service access 5) hospitableness 6) communication
8) safety 9) understanding and knowing customers 10) concreteness of service. Percentage, average, standard derivation, variant, T-test and F-test are statistic tool in this research.

Results found that (1) the quality of library service in Sisaket Rajabhat University is high level when considering each side found that it is in high level. The top three average are reliable, safety and capability of service provider (2) comparing states of opinion in the quality in library service at Sisaket Rajabhat University specifying on gender, age, state and faculty/office found that there are not statistically different at 0.05 (3) the guidance for library service in Sisaket Rajabhat University comprises the development of capability officer, computer maintenance, internet high speed update, time expansion for library service at final examination, information resource provide relating with existing program, properly light provide for reading, room for activity with containing at least 10 persons and direction sign for service including public relation news.