The Impact of Organizational Communication Climate and Job Crafting on Employee Performance in Thailand’s Automotive Parts Industry: The Mediating Role of Work Engagement
คำสำคัญ:
Organizational Communication Climate, Job Crafting, Work Engagement, Employee Performanceบทคัดย่อ
This quantitative study, grounded in the Job Demands–Resources (JD-R) framework, examines how two organizational resources—communication climate and job crafting—affect employees’ work engagement and, in turn, their performance in Thailand’s automotive parts industry. Data were collected from 260 operational employees using a self-administered questionnaire. Structural equation modeling was used for statistical analysis. The measurement model indicated acceptable reliability and validity, and the structural model showed good fit (CMIN/DF = 1.623, CFI = .982, TLI = .977, RMR = .009, and RMSEA = .049). The results showed that the organizational communication climate and job crafting significantly influence work engagement, which then improves employee performance. Job crafting did not have a direct effect on performance, but it had an indirect effect through engagement, emphasizing the mediating role of engagement. The model accounted for 61.2% of the variance in employee performance. This research, therefore, broadens the scope of the JD-R model by explaining how job resources interact to influence employee engagement and performance. It also suggests that organizations should promote an open and participative communication climate and provide employees with opportunities to shape how they perform their work, which will strengthen employee engagement and performance in manufacturing contexts.
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