Public Service Quality of Sai Ngam Municipality Sai Ngam District, Kamphaeng Phet Province

Abstract

The objectives of this research were 1) to study the level of the quality of public services of Sai Ngam Subdistrict Municipality, Sai Ngam District, Kamphaeng Phet Province, and 2) to compare the quality of public services of Sai Ngam Subdistrict Municipality, Sai Ngam District, Kamphaeng Phet Province, consisting of the quality of staff quality of service and the place classified by personal status, consisting of gender, age, education level, occupation and income. The population in this research is the people in Sai Ngam Municipality. The sample consisted of 358 respondents, use simple random sampling. The tools used for data collection were questionnaire for data analysis using social science software for frequency, percentage, mean and standard deviation The research found that 1) personal status research subject public service quality of Sai Ngam Municipality, Sai Ngam District, Kamphaeng Phet Province. Most of them are 195 women, representing 54.5%. Most of them are 21-40 years old, a total of 123 people, representing 34.4%. Most of them have 171 undergraduate degrees, accounting for 47.8%. Most of them are civil servants. 120 people, representing 33.50%, most of them have monthly income 20,001 - 30,000 baht, 120 people accounting for 33.5%. 2) quality of public service of Sai Ngam Subdistrict Municipality, Sai Ngam District, Kamphaeng Phet Province. The overall picture is in a high level. When considering each aspect found that every aspect was at a high level. In descending order quality of staff, the highest mean was followed by the location and the service quality. Have the lowest average respectively.