Change Management of Thai pilot and Organization During Pandemic Situation

Abstract

This research aims to study 1) The problems and obstacles of Thai pilots and 2) To suggest guidelines related with Change Management of Thai pilots and the organization during pandemic situation. This qualitative research has been collected by using purposive sampling in total of 14 persons. The in-depth interview analysis data by Descriptive and Content Analysis has been conducted from Pilots in Command and Co-pilots from 7 airlines.

The research results were found as follows: 1) The problems that affect work and various lifestyles e.g., The income affects to the stress. For the training, pilots shall keep recency for flight experience by practicing in flight simulators and online recurrent training. For the organization's response plans, goals or plans for dealing with the short- and long-term pandemic crisis, it was found that all organizations has only a short-term plan to deal with the pandemic situation. For dealing with the epidemic, employees to wear masks at all times resulting in communication problems. 2) The recommendations for change management of Thai pilots and organizations in the pandemic situation consisted of 3 approaches which are 1) Knowledge and Ability Improvement for employees 2) Organization Adaptation for Change Management to encourage all employees to be a part of changing in the organization and 3) Business Adaptation with employees’ involvement