Values of State Officials Enhancing the People Services for the Digital Era Administration of the Bangkok Metropolitan Administration

Abstract

Objectives of this study were to explore (1) values of state officials obstacle to the people services, (2) values of state officials that should be for enhancing the people services for the Digital Era Administration, and (3) development guidelines of values of state officials enhancing the people services for the Digital Era Administration of the Bangkok Metropolitan Administration.

                Methodology of this research was designed as a quantitative research which was a survey research collecting large sampling size with questionnaires. The questionnaires passed try out of validity check at level of 0.94 and reliability check at level of 0.88. Population was all 569,681 people residing in the areas of the 3 District Offices: Bang Khae, Bang Khen, and Sai Mai of the Bangkok Metropolitan Administration. Total of 1,111 samples were determined by using Taro Yamane’s Table. Field data collection was operated during April 1-30, 2019, and total 1,111 completed sets of questionnaire equal to 100.00% of the total samples were returned. Data analysis was presented in contingency tables with descriptive approach. Descriptive Statistics exercised were percentage, mean, and standard deviation.  

                Findings of this research were (1) the major value of state officials obstacle to the people services was the value of abuse of authority, (2) the major value of state officials that should be for enhancing the people services was the value of honesty, verifiability, and dependability, and (3) the major development guideline of values of state officials was the Bangkok Metropolitan Administration' s improvement of the state officials to have the values enhancing the people services for the Digital Era Administration by concentrating on the honesty, verifiability, and dependability. All of this should be accomplished by the use of professional executives together with modern technology and network.