Training, perception, and motivation that affect the work performance of employees at the Public Pawnshop Office in the Bangkok Metropolitan Area

Abstract

This research aims to 1) study the levels of perceptions regarding training, perception, motivation, and job performance of employees at the Public Pawnshop Office in the Bangkok Metropolitan Area, and 2) study the factors of training, perception, and motivation that affect the job performance of employees at the Public Pawnshop Office in the Bangkok Metropolitan Area. The population used in this research consisted of 282 employees of the Public Pawnshop Office in the Bangkok Metropolitan Area. The research instrument was a questionnaire. Descriptive statistics, including percentage, mean, and standard deviation, were used. Inferential statistics were applied using multiple regression analysis with the Enter method.

The research findings revealed that 1) the level of perception regarding motivation, which affects the job performance of employees at the Public Pawnshop Office in the Bangkok Metropolitan Area, was at the highest level (μ = 4.52; σ = 0.590), followed by perception, which was also at the highest level (μ = 4.50; σ = 0.594), and training, which was likewise at the highest level (μ = 4.44; σ = 0.653), respectively. 2) The results of the multiple regression analysis using the Enter method showed that training, perception, and motivation had a statistically significant effect on the job performance of employees at the Public Pawnshop Office in the Bangkok Metropolitan Area at a statistical significance level of .01