THE EFFECTS OF LEADERSHIP ABILITIES (TRANSFORMATIONAL AND TRANSACTIONAL LEADERSHIP BEHAVIORS) AND COMMUNICATION SKILL ON EMPLOYEE JOB SATISFACTION IN BANGKING INDUSTRY IN CHENGDU, CHINA

Abstract

The purpose of this study were to explore the impact of (independent variables) transactional leadership style, transformational leadership style and communication skill on (dependent variable) employee job satisfaction towards Banking industry in Chengdu, China. This research was quantitative research. The survey of this research was observed on non-managerial level of employees from Banking industry in Chengdu, China. The 384 respondents were participated in this study. Data were collected by using questionnaire. The achieved data were analyzed by using descriptive and inferential statistics. This study was found that the impact of transactional & transformational leadership styles and communication skill of managers have a positive influence on employee job satisfaction.

          This study surveyed 384 employees in the banking industry in Chengdu, China and found that most respondents were male (53.60%) and aged 21-30 (44.01%). The study also explored employee behavior and found that employees wanted to become experts in their fields (33.85%) and were motivated by learning new things (41.15%). Good communication (29.95%), career opportunities (38.80%), and job facilities (29.43%) were identified as the most effective ways to improve teamwork, benefit employees, and support better work performance.

          The study tested three hypotheses and found that all three were supported. Hypothesis 1 found a positive relationship between transactional leadership style and employee job satisfaction, and Hypothesis 2 found a positive relationship between transformational leadership style and employee job satisfaction. Hypothesis 3 found that communication skills of managers positively affect employee job satisfaction. The study's findings align with previous research in Nigeria and Pakistan that found similar positive relationships between leadership styles, communication skills, and employee satisfaction.

          In conclusion, the study suggests that transactional and transformational leadership styles and good communication skills are important factors in improving employee job satisfaction in the banking industry in Chengdu, China. The study's findings may be helpful for managers and organizations seeking to improve employee job satisfaction and work performance.