Factors Affecting the Operational Efficiency of the Electronic Payment and Receipt Issuance System of the Department of Primary Industries and Mines

Abstract

         The objectives of this research were: (1) to study the current state of the Mineral Royalty Payment and Electronic Receipt System of the Department of Primary Industries and Mines (DPIM FIN System); (2) to evaluate its efficiency; (3) to examine factors affecting its efficiency; and (4) to provide recommendations for further development.

            This study employed a mixed-methods approach. The population comprised 201 service providers, 745 service users, and 12 system developers. The sample size, determined by Taro Yamane’s formula and purposive sampling, included 134 service providers, 260 service users, and 2 system developers. Research instruments included questionnaires and interviews. Data were analyzed using descriptive statistics (frequency, percentage, mean, and standard deviation) and inferential statistics (t-test, F-test, and Stepwise Multiple Regression Analysis), while qualitative data were analyzed using content analysis.

            The findings revealed that: (1) Service providers rated the system's efficiency at a high level, whereas service users rated it at the highest level. (2) The overall efficiency of the DPIM FIN system was high at a 0.05 significance level. (3) Key factors influencing efficiency included: 1) Information Technology Quality, where four variables (stability, security, responsiveness, and ease of use) accounted for 68.0% of the variance; 2) Personal Competency, where self-concept and personal traits explained 45.7%; and 3) Work Motivation, where motivational factors related to job nature and hygiene factors related to supervision explained 45.3%.