Components of Operational Excellence in Public Sector Organizations

Abstract

This study aimed to examine the concepts, theories and concerning
excellence in public sector performance and to synthesize the key factors affecting
the work performance of public sector personnel. The study focused on establishing
guidelines that effectively address the problems and needs of government officials
under the principles of results-based public management, transparency,
accountability, and continuous improvement of public service quality. The findings
revealed that excellence in public sector performance should comprise six key
factors: (1) work environment, (2) job characteristics, (3) career advancement,
(4) salary and benefits, (5) recognition, and (6) job security. These six factors
collectively contribute to promoting excellence in public sector performance by
enhancing work efficiency, increasing job satisfaction, and strengthening organizational
commitment among public sector personnel. Ultimately, these factors support the
development of public organizations that are capable of responding effectively to
citizens’ needs in an efficient, transparent, and sustainable manner.
Keywords: Excellence in Performance, Public Sector Organizations