Factors Affecting Employee’s Behavioural Intention to Use the SAP System as the Enterprise Resource Planning (ERP) Software: A Case study of an Automotive Parts Manufacturer in Samut Prakarn Province
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Abstract
This quantitative research aimed to analyze the effects of the multiple factors, namely task-technology fit, facilitating conditions, social influence, perceived usefulness, perceived ease of use, and attitude, on adopting the SAP system as the Enterprise Resource Planning (ERP) system, toward employees’ behavioural intention to use it. Data collection was conducted through questionnaire with 225 employees involved in the system in an automotive parts manufacturer in Samut Prakarn Province. A stratified random sampling was used to ensure a proportionately distributing sample size across departments. Both descriptive and inferential statistics, namely structural equation modeling, were employed for data analysis. The results revealed that the behavioural intention to use the system was directly influenced by perceived usefulness and the attitude towards adopting the technology. In addition, it was also indirectly influenced by the task-technology fit, facilitating conditions, and social influence, with perceived usefulness, perceived ease of use, and attitude towards adopting the technology serving as mediator variables at a significant level of 0.05.
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