The Influences of Perceived Organizational Justice on Organizational Citizenship Behavior: The Mediating Role of Perceived Organizational Support and the Moderating Role of Machiavellianism
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Abstract
The objectives of this quantitative research were to analyze the influence of employees’ perceived organizational justice and perceived organizational support on organizational citizenship behavior. Additionally, the study aimed to examine the mediating role of perceived organizational support and the moderating role of Machiavellianism personality in the relationship. A questionnaire was used to collect data from a sample of 260 employees in the automotive parts industry at Laem Chabang Industrial Estates, employing proportional stratified sampling. Structural equation modeling was used for analyzing the data. The findings revealed that the hypothesized model fit the empirical data well, as reflected in the fit indices of CMIN/DF = 1.159, p-value = 0.093, GFI = 0.950, AGFI = 0.919, CFI = 0.988, NFI = 0.920, TLI = 0.983, RMSEA = 0.018, and RMR = 0.018. Perceived organizational justice did not exhibit a significant direct effect on organizational citizenship behavior but had an indirect effect via perceived organizational support, where perceived organizational support acted as a complete mediator. The results from moderator testing using a multiple-group analysis revealed that the influence of perceived organizational justice on perceived organizational support, as well as the influence of perceived organizational support on organizational citizenship behavior, were more pronounced among employees with a low level of Machiavellianism.
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