An Investigation into Challenges, Solutions, Efficiency Enhancement of the Technology Architecture Process in Enterprise Architecture (EA): A Case Study of the Bank for Agriculture and Agricultural Cooperatives (BAAC)

Abstract

This study aims to examine the relationship between dynamic capabilities, resource utilization, and technology acceptance and the efficiency of technology architecture processes at the Bank for Agriculture and Agricultural Cooperatives (BAAC). It also seeks to propose improvement strategies based on internationally recognized standards such as TOGAF and ITIL. Data were collected through questionnaires and analyzed using statistical methods, complemented by in-depth interviews. The results indicate that resource utilization, organizational transformation, and technology acceptance—particularly actual usage behavior—positively influence the efficiency of EA processes, with the model explaining more than 65% of the variance. Strategic recommendations include developing a comprehensive and up-to-date Application Portfolio, integrating Business Impact Analysis (BIA), establishing a centralized IT Asset database, promoting user acceptance of technology, and elevating EA as an enterprise-level agenda. These findings highlight that effective management of technology architecture not only reduces redundancy and improves cost efficiency but also enhances transparency, supports strategic decision-making, and drives sustainable organizational development in the digital era.