THE IMPACT OF THE LEADERSHIP, ORGANIZATIONAL EXCELLENCE AND THE ENTERPRISE RESOURCE PLANNING ON THE ORGANIZATIONAL PERFORMANCE: A CASE OF SME’S IN THAILAND

Abstract

The study is carried out to examine the relationship between the enterprise resource planning, leadership and organizational excellence on the organizational performance. ERP system has been discussed as a supporting tool which is a complex system because of its extensive integrated modules, financial resources and business processes which mechanize the flow of information and materials that are at the internal side of the company through means of combined database. Earlier study on the association among the organizational performance and organizational excellence showed that the company prefer the excellence for enhancing the great performance, and the models regarding the organizational excellence support the companies for improving and enhancing their performance of company. The significant and positive findings showed that\p the vital role of focusing on customers, the organizational performance can enhance by the increase in personnel commitment and encourage innovation among employees. claimed that this transformation is essential and important for improvement of performance among the public sector companies, defending the performance of public sector and support the role of government by offering the primary growth and services. Moreover, he claimed that for achieving the efficiency and effectiveness these changes were required in the public sector