Clients’ Satisfaction on Public Disaster Assistance Services in Pak Kret Municipality, Thailand

Authors

  • Chairat Wongkitrungruang Kasetsart University, Thailand
  • Sirikorn Kanjanasuntorn Kasetsart University, Thailand
  • Sanit Ritmontri Kasetsart University, Thailand
  • Matrini Ruktanonchai Office of the Royal Society, Thailand

Keywords:

Satisfaction, Disaster, Pak Kret Municipality

Abstract

This research aimed to examine the level of satisfaction and to compare the level of clients’ satisfaction in regard to public disaster assistance services in Pak Kret Municipality, Thailand. The samples consisted of 186 clients. The data were collected with the questionnaires. Descriptive statistics included the percentages, the arithmetic mean, and the standard deviation. Hypotheses were tested with the t-test and the one-way analysis of variance. Statistical significance level was set at 0.05. Research results indicated that most of the clients had high level of satisfaction in regard to public disaster assistance services in Pak Kret municipality. Hypothesis testing revealed significant differences of satisfaction towards public disaster assistance services amongst the clients with different education, occupation, income, residence, frequency of utilization, and reception of information services both overall and in all aspects.

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Published

2020-01-05

How to Cite

Wongkitrungruang, C., Kanjanasuntorn, S., Ritmontri, S., & Ruktanonchai, M. (2020). Clients’ Satisfaction on Public Disaster Assistance Services in Pak Kret Municipality, Thailand. Asian Political Science Review, 1(2), 38–44. Retrieved from https://so01.tci-thaijo.org/index.php/APSR/article/view/234046

Issue

Vol. 1 No. 2 (2017): Asian Political Science Review

Section

Articles