Economic Stability of Group of Workers Who Are Employees in the Cleaning Business: Case Study of Roys Services Co., Ltd.

Abstract

The objectives of this study are (1) to study the factors that affect the economic stability of the worker group, (2) to study the process of creating economic stability to the worker group in the business organization, (3) to propose the approaches in creating the stability to the worker group in the business organizations. This is the qualitative research. The sample group is divided into 2 groups; (1) employees of operational level of Roys Services Co, Ltd., (2) Entrepreneurs, namely, the executives of Roys Services Co, Ltd., and service sector business operators. The data collection methods are; (1) In-depth interviews, (2) Focus Group Discussion, and (3) Participant observation. The research result reveals that (1) the factor affecting economic stability of worker groups in the sense and the needs of the worker group is money for having enough money to spend without debts. The money is derived from working with a stable organization or having a secure career. (2) The process of creating economic stability of the worker group is divided into 3 steps; segregation of problems of employees, employee grouping according to behaviour, and giving proper returns. (3) The approaches in creating economic stability of the worker group are systematic management of the organizations, provision of appropriate welfares, accepting, honouring, and caring the employees as family members. In addition, the researcher finds new knowledge that the art of human resource management that makes the organization successful is "sharing sufferance and happiness as well as not abandoning one another" including being the model of good living for the employees. These things can create economic stability of the worker group sustainably. The researcher would like to suggest the ways to create economic stability of the worker group as follows: (1) The integration of cleaning business operators in the form of associations or clubs to perform the concrete actions, (2) The government sector should provide support and promote the development of skilled labour and the improvement of the welfares of the public to be equal and thorough, (3) The business strategies and policies for entrepreneurs to accept the elderly workers.