ORGANIZATIONAL CITIZENSHIP BEHAVIOR OF THAILAND’S PRIME MINISTER'S OFFICE PERSONNEL AND THE POLICY RECOMMENDATIONS FOR DEVELOPMENT
DOI:
https://doi.org/10.14456/apsr.2024.2Keywords:
Organizational Citizenship Behavior, Happy Workplace Administration, Job Satisfaction, Perceived Organizational Justice, Organization CommitmentAbstract
The objectives of this research were 1) to study the level of happy workplace administration, job satisfaction, perceived organizational justice, organization commitment, and the organizational citizenship behavior in Thailand’s Prime Minister’s Office, 2) to examine the influence of happy workplace administration, job satisfaction, perceived organizational justice, organization commitment, and the organizational citizenship behavior, and 3) to propose policy recommendations for the development of the organizational citizenship behavior in the office. The research findings revealed that the model of organizational citizenship behavior in the Prime Minister’s Office is consistent with the empirical data, considering Chi-square = 0.246, df = 1, p = 0.620, GFI = 1.00, AGFI = 0.996, CFI = 1.000, SRMR = 0.003 and RMSEA = 0.000. The variable that had the greatest influence on the organizational citizenship behavior was perceived organizational justice, followed by job satisfaction, happy workplace administration, and organization commitment, respectively. All variables were combined to predict the organizational citizenship behavior by 45.80%. The policy recommendations for the development of organizational citizenship behavior in the Prime Minister’s Office must primarily focus on justice. The mentioned justice process shall consist of 3 components: transparency, justice, and accountability.
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