Policy to Prevent and Suppress Call Center Gangs in Thailand

Abstract

The objectives of this research were to : 1) Study of the Damage to the Public Caused by Call Center Scams in Thailand. Currently, actions are being taken , There is collaboration among the relevant agencies. 2) This study examines the problems and obstacles, as well as the strengths and weaknesses, of the relevant officials from government agencies, the private sector, and independent organizations in their efforts to combat call center scams in Thailand. 3) To study the policies for the prevention, suppression, and enforcement of laws against call center scams in Thailand. This is a qualitative research study involving 12 key informants, consisting of 8 individuals from the public sector and 4 individuals from the private sector and independent organizations. In addition, a focus group discussion was conducted with 15 participants. Data was collected through in-depth interviews and focus group discussions from October 3, 2024, to December 15, 2024.                                                                            The research findings revealed that 1) The current situation causing damage to the public due to call center gangs involves criminal acts carried out through various channels and deception using multiple techniques and factors. The patterns and behaviors of these criminal acts are constantly evolving, and the assistance channels for affected individuals remain slow. 2) The problems and obstacles, as well as the strengths and weaknesses of the authorities involved in tackling the call center gangs ,whose operations are continually expanding and based along the borders of neighboring countries ,still face limitations in terms of personnel, budget, legal frameworks, and international cooperation. 3) Policies, measures, and law enforcement efforts to prevent and suppress call center crime gangs are being implemented and integrated collaboratively, but the public continues to fall victim to these scams on a daily basis. And, 4) The RACHATA Model serves as an integrated framework to drive policies for the prevention and suppression of call center scams. It comprises seven key components: (1) integration of data and legal measures, (2) development of public awareness and digital literacy, (3) active participation of citizens and partner networks, (4) clear inter-agency coordination, (5) establishment of monitoring, inspection, and evaluation systems, (6) application of advanced technologies, and (7) implementation through concrete practices.