Development of Knowledge Management Model at the Faculty of Education of Yala Rajabhat University, Using Information and Communication Technology

Abstract

The purposes of the research on “Development of Knowledge Management Model at the Faculty of Education, Yala Rajabhat University Using Information and Communication Technology” were to 1) develop the Knowledge Management System and the KM Model using ICT; and 2) study the usage of the Knowledge Management System. The research were conducted in 3 phases according to the KM Process suggested by the OPDC. The population consisted of 66 lecturers and staffs in the faculty. The research instruments were as follows: the OPDC forms for the developing KM Action Plan; the storyboard prototype for KMS website (Sitthipong and Maturos, 2560); the opinion questionnaire on the KMS evaluation for the ICT experts; the opinion and satisfaction questionnaires for the population, and the open-ended focus group interview. The data were analyzed using percentage, x̄, SD. and descriptive narration.

            The findings showed that 1) the Knowledge Management System Using ICT, in a form of website at the URL: https://edu.yru.ac.th/km/# , consisting of 5 main menus: HOME, KM Asset, KM Product, KM Tools and About Us, was designed according to the KM Action Plan that was approved by the KM experts and the CKO. The ICT experts were mostly agreed with the content, the presentation, the components and the used technology of the KMS; 2) After the usage of the KMS, the population showed a high level of agreement for the content and the presentation at 4.21. Their satisfaction was also at a high level (4.21) for the components and the used technology; and 3) the KM Model Using ICT, gradually evaluated and synthesized by KM experts, ICT experts and the population showed the success factors and components consisting of administrators leadership, ICT tools and services, KM Action Plan developed along with the CMP in every step and the KM products: the explicit knowledge base and the documents from CoP activities on Active Learning and Classroom Research.