The Public Service According to San˙ gahavatthuIV of Pathumwan District Office, Bangkok Metropolitan

Abstract

The objectives of this research were: 1) to study the satisfaction of people inthe public service according to San˙gahavatthu iv of Pathumwan district office, Bangkok 2) to compare the opinions of people towardthe public service according to San˙ gahavatthu iv of Pathumwan district office, Bangkok and 3) to study the problems, obstacles and suggestions of the public service according to
San˙gahavatthu iv of Pathumwan district office, Bangkok

            This research was a mixed methods research of the qualitative and quantitative researches. The quantitative research was conducted by studying the samples of 375 respondents which selected by stratified random sampling of 6,075 persons who were userof Pathumwan district office, Bangkok. The sample size derived from the Taro Yamane’s formula. The tool used for data collection was 5 levels rating scale questionnaire at reliability of 0.962. Statistics used to analyze data were frequency, percentage, mean, standard deviation, t-test, One Way Analysis of Variance and Least Significant Different: LSD. The quantitative research was conducted by In-depth interviewing the 7 key informants who were selected by purposive sampling. Data analyzing was used Content Analysis Technique.

            The research findings were as follows:

            1) The public service according toSan˙gahavatthu iv of Pathumwan district office, Bangkok in overall was at height level ( =3.95). After considering each aspect including Da¯naPiyava¯ca¯Atthacariya¯   and Sama¯nattata¯   found that all aspects were also at height level.

            2) The comparison ofpeople toward the public service according to
San˙gahavatthu iv of Pathumwan district office, Bangkokseparated by personal factorincluding gender age educational level occupation income per month and the number of service  found that in overall the samples who were different of age and the number of service were notdifferent opinions and rejected hypothesis and then the samples who were different of gender educational level occupation and income per month were different opinions at 0.05.

            3) The problems and obstacles of the public service according to
San˙gahavatthu iv of Pathumwan district office, Bangkok were 1) Da¯na aspect lacked the parking, 2) Piyava¯ ca¯aspect lacked the knowledgeable personnel to communicate the populace, 3) Atthacariya¯aspect lacked the enough personnel to service people and 4) Sama¯nattata¯aspect lacked the knowledgeable and skill personnel who was behaving oneself properly in all circumstance. The suggestions were 1) Da¯na aspect should provide the enough parking, 2) Piyava¯ ca¯aspectshould train the personnel about communication and service skill, 3) Atthacariya¯aspect should provide enough personnel for service the people and 4) Sama¯nattata¯aspect should have training project to develop the skill of personnel in behaving oneself properly in all circumstance.