Quality assessment of Thai customs service standards Case study of Ranong Customs House

Abstract

This study evaluated the service quality of Ranong Customs House to meet service standards and develop service potential. Meet the needs of service recipients and improve service standards in accordance with international standards. The main objectives of this study are: 1. Evaluate the quality of Thai customs service standards. Case study: Ranong Customs House 2. Measure the quality of Thai customs service standards. Case study Ranong Customs and House 3. Proposed guidelines for improving the quality standards of Thai customs services Collect information from 10 informants and 10 service recipients of Ranong Customs House staff, and analyze the conclusions through interpretation. Research findings.

1. The results of the quality assessment of Thai customs service standards found that the service is convenient, fast and modern to keep up with changes. Work is inspected and controlled to be efficient and create a safe society. Tax collection is as targeted. Personnel have expertise, morality and a good quality of life. The organization has quality Ready to provide service. 2.the results of the study of measuring the quality of Thai customs service standards found that Ranong Customs House has a service system that meets international standards. Have flexibility in working and perform service work systematically Connected at every point Create flexibility and focus on work efficiency. Able to respond to the needs of service recipients by having the ability to communicate Users can easily access or recognize the service. All staff must provide courteous service. Provide accurate, reliable information, explain various steps clearly, build trust in providing good service. Building confidence for service recipients. In addition, the equipment for providing services is ready and able to facilitate service users and the service location is beautiful and 3. Guidelines for developing the quality of Thai customs service standards reveal that there should be a service policy that must be convenient, fast, and use modern technology. There is always adjustment. Create good motivation for workers. has been implemented to increase safety efficiency. Developing personnel to have continuous expertise to create service standards of high quality and efficiency.