Work from Home: Performance Appraisals with Objective and Key Results (OKRs) and Legal Dispute

Main Article Content

Patamawan Jindarak
Suchada Rattanapibul
Sirirat Pongsanguan

Abstract

Performance appraisal is an important tool for the management process, both evaluating performance, and organization development. When the environment of working place changed by the crisis, it inevitably affects the performance appraisal and challenges in performance appraisals. In addition, the design of effective performance appraisal methods can measure performance during the performance appraisal period when employees work from home (WFH), In addition: hybrid office, satellite office, or remote working, the assessors cannot closely monitor their work and cannot monitor their work all the time. While the employee has several restrictions on WFH such as the availability of workspace, technology, equipment, and communication. However, businesses can use the Objective Key Results (OKRs) for performance appraisal, OKRs can evaluate performance that can be linked to employee performance effectively and the strategic goals of the organization. Although, the performance appraisal format has been modified to be according to job characteristics. On the other hand it will have a conflict and trial in court with employees in many cases. The organization must be planning to avoid a legal dispute.

Article Details

How to Cite
Jindarak, P., Rattanapibul, S., & Pongsanguan, S. (2023). Work from Home: Performance Appraisals with Objective and Key Results (OKRs) and Legal Dispute. Executive Journal, 43(1), 83–98. Retrieved from https://so01.tci-thaijo.org/index.php/executivejournal/article/view/263229
Section
Academic Articles

References

Aguinis, H., & Burgi-Tian, J. (2021). Talent management challenges during COVID-19 and beyond: Performance management to the rescue. BRQ Business Research Quarterly, 24(3), 233-240.

Akarathitipong, C. (2021). Kān pra moēn phon kānpatibatngān dōi chai: OKRs [The performance appraisal using objective and key results: OKRs]. ARU Research Journal Humanities and Social Sciences, 8(2), 153-166.

Anisah, C., & Wisesa, A. (2021). The impact of covid-19 towards employee motivation and demotivation influence employee performance: A study of Sayurmoms. Eqien-Jurnal Ekonomi dan Bisnis, 8(2), 371-380.

Beach, D. S. (1980). Personnel: The management of people at work (4th ed.). New York: Macmillan.

Chernyak-Hai, L., & Rabenu, E. (2018). The new era workplace relationships: Is social exchange theory still relevant?. Industrial and Organizational Psychology, 11(3), 456-481.

Cigna. (2021). International markets 360 well-being study 2021 global report: Whole health, virtual health, and WFH. Retrieved October, 6, 2022, from https://www.cigna.com.sg/static/docs/pdf/Cigna_360_Wellbeing_Study_2021_Report3_WFH_VH_WholeHealth_Vaccine.pdf

Doerr, J. (2018). Measure what matters-OKRs: The simple idea that drives 10x growth. London, UK: Portfolio Penguin.

Fisher, C. D., Schoenfeldt, L. F., & Shaw, J. B. (1996). Human resource management (3rd ed.). Boston: Houghton Miffin.

Giurge, L. M, & Bohns, V. K. (2020). 3 Tips to avoid WFH burnout. Retrieved September, 22, 2022, from https://hbr.org/2020/04/3-tips-to-avoid-wfh-burnout

Kamnerdwam, A. T., & Rawangwong, S. (2020). Kān thamngān thī bān: Nǣothān gkānčhatkān phư̄a phoēm prasitthiphāp læ thēknōlōyī thī kīaokhǭng [Working from home: Guidelines for managing to increase efficiency and related technology]. Journal of Industrial Education, 19(3), 119–130.

Manager Online. (2023). PwC chī̂ rūp bæb kār thảngān nı pī 2566 yạng pĕn bæb ḥị brid [PwC: 2023 work style will still be hybrid]. Retrieved May, 12, 2023, from https://mgronline.com/greeninnovation/detail/9660000000704

Melinda, B. P., Ramadhan, D. R., Sumirat, F. M., Sumirat, F. M., Maulana, I., & Handayani, R. (2021). The effect of work discipline and job satisfaction on employee performance during work from home policies (case study of PT PLN (Persero) Pusharlis UP2W III Bandung). Retrieved November, 22, 2022, from https://repository.widyatama.ac.id/server/api/core/bitstreams/1a7030c4-98b2-4c8d-8788-26be5038e4c5/content

Naewna Online. (2022). KhǭRǭ mǭ hen chō̜p prap withī patibat rātchakān pœ̄t sām nǣothāng tham ngān withī mai-new Normal' [The Cabinet approves the adjustment of government practices, opening 3 approaches to 'work in a new way-new normal']. Retrieved September, 20, 2022, from https://www.naewna.com/politic/681322

Naksawad, S. (2020). Performance improvement plan@work Prōkrǣm Prapprung Phon Kān Padibatngān khǭng Phanakngān...sū Watthana Tham Kān Thamngān thī Mungnēn Phonngān [Employee Performance Improvement Program...to a result-oriented culture]. Bangkok: HR Centet.

Nitika, N. K., & Arora, P. (2020). Performance appraisal in the era of new normal. Journal of Technology Management for Growing Economies, 11(1), 11-15.

Numnonda, T. (2022). kānthamngān bǣp work from home khong yangmī yū pai ʻīk nān [Working from home will continue to exist for a long time]. Retrieved September 22, 2022, from https://www.bangkokbiznews.com/columnist/columnist/1013406

Phuwitayaphan, A. (2012). Nǣo khit kān pramœ̄n sakkayaphāp khō̜ng phanakngān (potential) [The concept of employee potential assessment]. Retrieved November 1, 2022, from https://www.hrcenter.co.th/file/columns/hr_f_20170512_152655.pdf

Prasomsap, P., Chueman, P., & Bodeerat, C. (2021). Work from home (WFH): Thảngān thī̀ b̂ān xỳāngrị h̄ı̂ weir̒kh læa mī khwām s̄uk̄h [Work from home: Efficiency and happiness]. Journal of Roi Kaensarn Academi, 6(10), 371-381.

Rompho, R. (2020). 5 Khō̜ nænam nai kānchai OKRs nai chūang Covid-19 [5 tips for using OKRs during Covid-19]. Retrieved November 1, 2022, from https://www.tbs.tu.ac.th/wp-content/uploads/2020/04/5ข้อแนะนำในการใช้-OKRsในช่วงCOVID-19.pdf

Rudolph, C. W., et al. (2020). Pandemics: Implications for research and practice in industrial and organizational psychology. Industrial and Organizational Psychology: Perspectives on Science and Practice, 14(1), 1–35.

Snell, S. A., & Bohlander, G. W. (2012). Managing human resources. London: Cengage Learning.

The Guardian. (2022). Apple tells staff to come into the office for at least three days a week. Retrieved September 22, 2022, from https://www.theguardian.com/technology/2022/aug/16/apple-tells-staff-to-come-into-the-office-for-at-least-three-days-a-week

The Supreme Court's verdict No. 13924/2558. Retrieved November 1, 2022, from https://www.deka.in.th/view-595283.html

The Supreme Court's verdict No. 48/2560. Retrieved November 1, 2022, from https://legal.labour.go.th/attachments/article/133/2560-01.pdf

The Supreme Court's verdict No. 7096/2550. Retrieved November 1, 2022, from https://www.deka.in.th/view-410598.html

The Supreme Court's verdict No. 7621/2559. Retrieved November 1, 2022, from https://legal.labour.go.th/attachments/article/562/59-7621.pdf

Topten. (2020). T̄hxd næwkhid ‘Jitta’ thī̀ thả ‘work from home’ h̄ı̂ weir̒kh k̄hụ̂n d̂wy ‘OKR’ [The concept of 'Jitta' that makes 'work from home' work better with 'OKR']. Retrieved May 12, 2020, form https://positioningmag.com/1269921

Tziner, A., & Rabenu, E. (2021). The COVID-19 pandemic: A challenge to performance appraisal. Industrial and Organizational Psychology, 14(1-2), 173-177.