Factors Affecting Performance Efficiency of Personnel at the Attorney General's Office in Using Electronic Case Directory: Case Study of Agencies under the Office of the Public Prosecutor Region 2

Abstract

This research aimed to study: 1) the levels of efficiency, change acceptance behavior, and motivational factors in job performance; 2) a comparison of opinions on enhancing work efficiency categorized by personal factors; 3) factors influencing the enhancement of work efficiency; and 4) recommendations for improving work efficiency. This study employed a quantitative approach. The population consisted of 326 individuals, and the sample size of 180 was determined using Taro Yamane’s formula with simple random sampling. A questionnaire was used for data collection. The statistics used for data analysis included frequency, percentage, standard deviation, one-way analysis of variance, and multiple regression analysis. The findings revealed that: 1) the overall levels of efficiency, change acceptance behavior, and motivational factors were high; 2) gender, age, and educational level significantly influenced opinions on work efficiency improvement at the 0.05 level; 3) the change acceptance behavior in openness to new experiences and motivational factors including job security, policy and administration, job responsibility, recognition, and career advancement significantly affected work efficiency improvement at the 0.05 level; and 4) the proposed guidelines for enhancing work efficiency in electronic case registration included regularly training to improve work quality, assigning appropriate tasks according to job positions for workload management, generating reports immediately upon data entry for timeliness, and utilizing a fully electronic system for resource efficiency.