Process Analysis and Application of Information Technology with VSM in Health Emergency Management for Golf Tourism
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Abstract
Golf tourism has become increasingly popular, particularly among international tourists. However, emergency management systems in golf courses still lack comprehensiveness in recording player’s health information, as well as sufficient first aid skills among on-site personnel, and face limitations in accessing incident locations, resulting in delays in providing assistance. This study aims to (1)analyze the current emergency management process in golf courses using the Value Stream Mapping (VSM) tool and (2) design and implement an emergency incident management process through an emergency response system to enhance safety and health management in golf tourism. As well as to conduct an experimental application of an existing emergency management concept to compare the efficiency of emergency response when information technology is applied. This research employed simulation of ten common emergency scenarios occurring in golf courses in Bangkok and Chiang Mai–Lamphun areas. Data were collected on the process and response time both before and after applying the emergency management concept, and analyzed using the Value Stream Mapping (VSM) tool. The findings revealed that, after applying the emergency management concept, the number of procedural steps was reduced from 11 to 8 steps, and the average response time decreased by 15.30 minutes, or 65.21%, indicating the efficiency of the emergency management system in reducing delays and increasing the survival chances of patients. The application of information technology together with the VSM tool in emergency management in golf courses can clearly enhance efficiency by reducing process steps and response time, and also provides a potential approach for application in other forms of health-related tourism activities in the future.
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